Shipping policy

Shipping Policy – SOUQALIX

At SOUQALIX, we are committed to providing fast, reliable, and hassle-free delivery services across the Kingdom of Saudi Arabia. Please read our shipping policy below for complete information regarding order processing, delivery timelines, and shipping terms.

Free Shipping Across Saudi Arabia

We are pleased to offer FREE SHIPPING on all orders within the Kingdom of Saudi Arabia (KSA).

There are no minimum purchase requirements to qualify for free shipping unless otherwise stated during promotional campaigns.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, sales events, or public holidays, processing times may be slightly extended.

Delivery Time

Estimated delivery times within Saudi Arabia are:

Region

Estimated Delivery Time

Riyadh

1–3 Business Days

Jeddah

2–4 Business Days

Dammam & Eastern Province

2–4 Business Days

Other Major Cities

3–5 Business Days

Remote Areas

5–7 Business Days

Delivery times are estimates and may vary depending on courier operations, weather conditions, or unforeseen circumstances.

Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email or SMS containing a tracking number.

You can use the tracking information to monitor the status of your shipment in real time.

Delivery Coverage

SOUQALIX currently delivers to all cities and regions within the Kingdom of Saudi Arabia.

At this time, international shipping is not available unless specifically announced on our website.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

SOUQALIX is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping details.

Delivery Delays

While we strive to deliver all orders on time, delays may occasionally occur due to:

  • Public holidays

  • Severe weather conditions

  • High order volumes

  • Courier service disruptions

  • Remote delivery locations

In such cases, customers will be notified whenever possible.

Damaged or Lost Shipments

If your order arrives damaged or if you believe your shipment has been lost in transit, please contact our customer support team within 48 hours of delivery.

We will investigate the issue with the shipping carrier and work to provide a suitable resolution.

Thank you for shopping with SOUQALIX. We appreciate your trust and look forward to serving you.